Business apprentices collaborating in a professional environment

Span Training Business School

Management, leadership and customer service apprenticeships to grow your team and your career.

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Apprenticeship Standards We Deliver

Span Training Business School offers a range of apprenticeship standards in management, leadership and customer service, designed for employers and learners who want to develop real workplace skills.

Operational / Departmental Manager

Formerly delivered as BTEC Level 2/3 Team Leading and Management. This apprenticeship standard develops the skills needed to manage teams and operations effectively.

Mandatory Units

  • Manage Personal Performance
  • Communicate Work-Related Information
  • Lead and Manage a Team
  • Principles of Team Leading
  • Understand Business
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Senior Business Leader

A higher-level apprenticeship designed for senior managers and directors. Covers strategic leadership, governance, finance and organisational culture at a senior level.

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Customer Service

ITEC Level 2 and Level 3 Diplomas in Customer Service, developing front-line and supervisory customer service skills.

Level 2 Units

  • Deliver Customer Service
  • Understand Customers
  • Principles of Customer Service

Level 3 Units

  • Organise and Deliver Customer Service
  • Understand the Customer Service Environment
  • Customer Retention
  • Resolve Customer Service Problems
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Team Leader / Supervisor

Designed for those stepping into their first leadership role or looking to formalise existing team leader responsibilities. Covers people management, communication and operational delivery.

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Functional Skills

All apprenticeship standards require learners to achieve Functional Skills qualifications in English and Maths as part of their programme, unless exemptions apply.

English

Functional Skills in English at the level required by the apprenticeship standard, developing reading, writing and communication skills for the workplace.

Maths

Functional Skills in Maths at the level required by the apprenticeship standard, covering numerical reasoning and problem-solving in a business context.

For Employers

Develop your workforce with fully funded apprenticeship programmes delivered by Span Training Business School.

Benefits

  • Upskill existing staff or recruit new talent through apprenticeship programmes
  • Improve team performance, staff retention and customer satisfaction
  • Apprenticeships mapped to recognised national standards
  • Flexible delivery designed to fit around your business operations
  • Dedicated Span Training assessor to support each learner
  • Regular progress reviews and employer updates

Funding

Apprenticeship training is funded by the government through the Education and Skills Funding Agency (ESFA). If you pay the Apprenticeship Levy, you can use your levy funds to cover the cost of training. If you do not pay the levy, the government will fund 95% of the training costs, with the employer contributing just 5%.

Employers with fewer than 50 employees may be eligible for fully funded training for apprentices aged 16 to 18. Additional incentive payments may also be available.

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For Learners

Build your career with a nationally recognised apprenticeship from Span Training Business School.

Benefits

  • Earn while you learn with no tuition fees
  • Gain a nationally recognised qualification
  • Develop practical skills in a real workplace setting
  • Receive one-to-one support from an experienced Span Training assessor
  • Build your management, leadership or customer service career
  • Functional Skills in English and Maths included where required

How It Works

As an apprentice with Span Training Business School, you will combine on-the-job training with off-the-job learning. Your dedicated assessor will visit you in the workplace, set assignments and review your progress at regular intervals.

You will build a portfolio of evidence throughout your programme and work towards end-point assessment to achieve your apprenticeship certificate.

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Ready to get started?

Whether you are an employer looking to develop your team or a learner ready to take the next step in your career, Span Training Business School is here to help.

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